FAQ

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at: support@frome.co.

Q. What's this?

A. Great question! The canvases you see are movies condensed into chronological color stripes that represent each frame - meaning the colors you see can roughly represent the main color of that scene. The movie begins with a single color strip at the start of the canvas (left) and ends with the last strip (right). You can see how beautiful movies are in terms of colors!

Q. Are the colors as vibrant in real life as in the pictures?

For majority of Fromes the colors in real life look even better than in the pictures. However, some may appear darker and/or less vibrant than compared to the product pictures due to limitations of printers. Please note that pictures are not accurate representation of Fromes as these are highly dependent of monitor specifications.

Q. What about the definition/resolution of these canvases? Are they as sharp looking or a bit blurry?

A. The resolution for all canvases is almost 8K meaning Fromes will look as sharp as possible and without a slight blur even from up-close. 

Q. Where do you ship from?

A. We have facilities in USA, EU, Canada, Australia and UK. So if your shipping address is in the USA, your order will be hand-crafted and shipped from the US. The same principle applies for other countries.

Q. Can I change shipping address or change/cancel my order?

A. For 24h after placing the order, we can change the shipping address or issue the change/cancellation. After that, the order is sent to the production team so the order can no longer be changed or cancelled.

Q. I have made a mistake in the shipping address and 24h have passed. What should I do?

A. Please make sure to check whether you've entered the correct address. If the order will be delivered to a wrong address it will not be re-shipped to the new location and all costs will be covered by the customer. In some cases, we will be able to change the shipping address after 24 hours. If you want to change the shipping address, please contact us at support@frome.co as soon as possible.

Q. How long will it take for my items to be delivered?

A. It will usually take 2-8 business days for all orders to arrive. Shipping times vary based on customer location and shipping option chosen; based on demand and shipping location.

Note: Due to the current peak season and COVID situation, shipping carriers are overwhelmed with the volume, so we are unable to guarantee delivery times mentioned above.

Q. How long will it take to dispatch the order?

A. It usually takes 1-2 business days, while, in peak times, it may take up to 6 business days to dispatch.

Q. Do you ship Worldwide?

A. Triple yes! We want the whole world to enjoy our products!

Q. Where is your company located?

A. Our company's headquarters are located in Canada, while our facilities are scattered across the USA, EU, CA, AU and UK.

Q. Which currency will I be charged in?

A. We process all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.

Q. Will I receive a confirmation number when I place my order?

A. Yes, all customers will receive an order number after placing their orders.

Please contact us if you don't receive one within 24 hours. 

Q. Who can I contact if I have a problem with my order?

A. All inquiries can be forwarded to support@frome.co.

Q. How can I pay?

A. We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and Paypal.

Q. Is Checkout on this site safe and secure?

A. You can be absolutely sure that all purchases here are safe and secure and are SSL-encrypted to protect your data!

Q. If I enter my email address will you sell my information?

A. We do not sell our customers' information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.